I'm an Executive Coach and Corporate Trainer focusing on career advancement, business growth, and employee engagement who has had career-advancement clients have salary increases as high as 105% and business clients grow to have 6-figure and multiple 6-figure businesses! I have supported and equipped over 400 clients across 20 states and 4 countries and have been featured on Forbes.com. My clients have represented Fortune 50 and Fortune 500 companies including UnitedHealthcare, Lockheed Martin Corporation, UPS, and JPMorgan Chase & Co. and social change organizations including Higher Achievement, Boys & Girls Clubs of America, and KIPP Public Charter Schools, and I truly love what I do! My email list gets practical personal, career, and business advancement tips quarterly!
Practicing Empathy in the Midst of Disagreements - Part 1: Get Curious
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Hi Reader, How do we connect when we feel someone's perspective or approach is completely different than ours? Maybe a colleague is expounding too much on a point. Maybe a customer seems to be asking for way too much. Maybe a manager is feeling like 10 steps are needed to roll out a new initiative when you're sure it can be done in 3 steps. Daily or weekly, we run into differences in perspective or approach and in each case, we have the opportunity to have an interaction result in connection vs conflict. One of my colleagues suggested I write about the topic of practicing empathy, and I agree, this is such an important topic to explore. Over the next few weeks, I'll be sharing four ways to practice empathy in the midst of disagreements to form more connection instead of conflict when differences arise. Today, I'll be sharing Part 1: 1) Get curious about the other person's personality style and working style. Realize you and the other individual may have different personality styles or working styles though may still have a common positive intention in their perspective or approach. You both have different sets of experiences, different sets of upbringings, different values, and even a different vision personally and professionally. To get curious about the other person's personality style or working style, you can ask questions within a conversation or disagreement to further understand the other person's perspectives. Listen with an open mind, validating their perspectives before offering your own thoughts. When I am facilitating conflict management training sessions for teams, this is often a place where we actually role play asking questions to seek to understand because this skillset is so critical to creating consensus. Understanding the other person's personality or working style can help you to adjust your response and communication with the other person in a way that they can better receive what you are saying as well as you also build further trust with that person. Next week, I'll be sharing Part 2 of how to practice empathy in the midst of disagreement. As always, feel free to email me back to let me know if this was valuable for you! And feel free to forward this email to anyone who might benefit from it as well. Onwards and upwards, -Daphne Valcin, Helping you thrive in life, work, and business |
Executive Coach & Corporate Trainer
by Daphne Valcin
I'm an Executive Coach and Corporate Trainer focusing on career advancement, business growth, and employee engagement who has had career-advancement clients have salary increases as high as 105% and business clients grow to have 6-figure and multiple 6-figure businesses! I have supported and equipped over 400 clients across 20 states and 4 countries and have been featured on Forbes.com. My clients have represented Fortune 50 and Fortune 500 companies including UnitedHealthcare, Lockheed Martin Corporation, UPS, and JPMorgan Chase & Co. and social change organizations including Higher Achievement, Boys & Girls Clubs of America, and KIPP Public Charter Schools, and I truly love what I do! My email list gets practical personal, career, and business advancement tips quarterly!
Hi Reader, We have come to the final part of my 4-part weekly series I've been doing on how to practice empathy in the midst of disagreements. Part 1 was about getting curious and asking questions to seek to understand within more challenging conversations. Part 2 was about identifying your intentions within the disagreement and ensuring your tone, actions, and words within the disagreement could move the disagreement toward meeting your intention for the conversation. Part 3 was about the...
Good morning Reader, Welcome to Part 3 of a 4-part weekly series I've been doing on how to practice empathy in the midst of disagreements. Part 1 was about getting curious and asking questions to seek to understand within more challenging conversations. Part 2 was about identifying your intentions within the disagreement and ensuring your tone, actions, and words within the disagreement could move the disagreement toward meeting your intention for the conversation. Today, I'll be sharing part...
Good morning Reader, This is Part 2 of a 4-part weekly series I've been doing on how to practice empathy in the midst of disagreements. Part 1 was about getting curious and asking questions to seek to understand within more challenging conversations. Today, I'll be sharing part 2: 2) Identify your intention for this relationship. If you're engaging with a customer, colleague, manager, or someone else, you may have various intentions. Maybe your intention is to exude a high level of customer...