Practicing Empathy in the Midst of Disagreements - Part 2: Identify Your Intentions
Good morning Reader, This is Part 2 of a 4-part weekly series I've been doing on how to practice empathy in the midst of disagreements. Part 1 was about getting curious and asking questions to seek to understand within more challenging conversations. Today, I'll be sharing part 2: 2) Identify your intention for this relationship. If you're engaging with a customer, colleague, manager, or someone else, you may have various intentions. Maybe your intention is to exude a high level of customer...